Customer Service Representative, Robert Half

Customer Service Representative

Robert Half

Location:

United States, Shakopee, MN

Category:

Customer Service

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

This role involves a range of duties related to customer service, administrative assistance, and data entry. Some Saturday's are required.

Job Responsibility:

Proactively communicate with customers to address and resolve sales or service issues
Utilize CRM to record customer interactions
Distribute customer complaints to relevant departments
Provide feedback to customers regarding process improvements
Investigate and solve issues related to mis-shipments, financial matters, and device histories
Provide internal support for the manufacturing facility
Handle customer inquiries concerning order status, delivery dates, product warranty status, product options and specifications, and dispenser referrals
Ensure all stock product and accessory orders are fulfilled efficiently
Undertake special projects as assigned by the management team

Requirements:

Demonstrated experience in customer service
Solid background in administrative assistance
Proficiency in data entry
Excellent written communication skills
Familiarity with phone system operations
Proficiency in Microsoft Office
Experience with a CRM is a plus

Nice to have:

Experience with a CRM

What we offer:

Medical, vision, dental, life and disability insurance
Eligibility to enroll in company 401(k) plan

Additional Information:

Job Posted:

March 24, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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