Customer Service Representative, Robert Half

Customer Service Representative

Robert Half

Location:

United States, San Diego

Category:

Customer Service

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

We’re looking for a Customer Service Representative to serve as the bridge between our company and its customers. In this role, you’ll engage with clients to provide product and service information, answer inquiries, and resolve any issues with professionalism and efficiency. The position offers opportunities for growth and a chance to develop valuable skills in a collaborative environment.

Job Responsibility:

Handle a high volume of inbound and outbound customer calls or emails, resolving inquiries in a professional and friendly manner
Provide accurate information about products or services, ensuring clear and concise communication
Resolve customer complaints or issues efficiently and escalate unresolved problems when necessary
Update and maintain customer records in the database with detailed and accurate information
Identify opportunities to upsell or offer additional services where appropriate
Follow company procedures, guidelines, and standards to ensure excellent customer service is delivered at all times
Work collaboratively with team members to achieve customer service goals and improve processes.

Requirements:

High school diploma or equivalent
college degree preferred but not required
Previous experience in customer service, call center, or a related role is an asset
Outstanding verbal and written communication skills
Proficiency in common office software, such as Microsoft Office Suite, and familiarity with CRM systems or contact center tools
Strong problem-solving abilities, with a customer-first approach
Ability to handle challenging interactions with professionalism and composure
Solid organizational skills and the ability to manage multiple tasks in a fast-paced environment.

What we offer:

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan
Free online training
Access to top jobs and competitive compensation.

Additional Information:

Job Posted:

March 23, 2025

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