Customer Service Representative, Robert Half

Customer Service Representative

Robert Half

Location:

United States, Albany

Category:

Customer Service

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

We are in the process of recruiting a Customer Service Representative based in Albany, New York, United States. This role is in the industry and offers a long term contract employment opportunity. The selected candidate will be primarily responsible for answering inbound and outbound calls and providing excellent customer service.

Job Responsibility:

Ensure accurate and efficient processing of customer credit applications
Maintain comprehensive and accurate customer credit records
Handle customer inquiries in a detail oriented, friendly, and timely manner
Take appropriate action in monitoring customer accounts
Respond to inbound and outbound call inquiries and follow-up with previous contacts
Perform support ticket transaction resolution tasks and carry out administrative functions
Create and maintain excellent documentation of all calls, questions, and complaints
Develop and maintain adequate records/documentation for audit and internal control purposes
Route mail, email, and carry out other assigned administrative support duties
Learn program rules of assigned projects to ensure the ability to respond to customer service inquiries
Develop an excellent working knowledge of operating platforms required to fulfill job responsibilities

Requirements:

A minimum of 1 year of experience in a customer service role
Proficiency in answering inbound calls
Experience in a call center customer service environment
Demonstrated ability to perform data entry tasks with high accuracy
Experience handling email correspondence in a detail oriented setting
Knowledge of both inbound and outbound call handling
Proficiency in Microsoft Excel and Microsoft Word
Experience with order entry
Efficient and accurate scheduling of appointments

What we offer:

medical
vision
dental
life and disability insurance
eligibility to enroll in company 401(k) plan

Additional Information:

Job Posted:

March 25, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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