Customer Service Representative, Robert Half

Customer Service Representative

Robert Half

Location:

United States, Washington, District of Columbia

Category:

Customer Service

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

We are in search of a Customer Service Representative to become part of our team in the non-profit sector, based in Washington, District of Columbia. In this role, your main focus will be to manage customer inquiries and maintain accurate records while also contributing to various projects across our departments. This role offers a long-term contract employment opportunity.

Job Responsibility:

Attend to customer inquiries and provide exceptional customer service
Accurately process credit applications from customers
Utilize Microsoft Word and Excel to maintain and update customer records
Efficiently manage inbound and outbound calls, maintaining a high level of professionalism
Handle data entry tasks and order entries with precision
Schedule appointments as required, ensuring smooth operations
Contribute to other departmental projects as needed
Ensure all email correspondence is handled promptly and professionally

Requirements:

Proficiency in answering inbound calls, demonstrating excellent verbal communication skills
Previous experience in a call center customer service role, displaying a strong ability to manage multiple tasks simultaneously
Outstanding customer service skills, including the ability to handle customer complaints and provide appropriate solutions
Fast and accurate data entry skills, ensuring efficient processing of customer information
Experience in email correspondence, with a focus on maintaining professionalism and clear communication
Ability to manage both inbound and outbound calls, reflecting effective time management skills
Proficiency in using Microsoft Excel for data management and reporting tasks
Familiarity with Microsoft Word for creating and editing documents
Experience in order entry, demonstrating keen attention to detail to avoid any errors
Ability to schedule appointments, ensuring a well-organized and efficient workflow

What we offer:

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Additional Information:

Job Posted:

March 23, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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