Customer Service Representative, Robert Half

Customer Service Representative

Robert Half

Location:

United States, Coppell, Texas

Category:

Customer Service

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

This role is central to our operations and will involve direct interaction with clients, processing orders, and coordinating with internal departments.

Job Responsibility:

Handle customer inquiries via phone, fax, online chat, or email and provide accurate information
Accurately process customer orders in a timely manner
Work closely with internal departments, including the warehouse, to coordinate special orders, rush orders, emergency orders, or address order/shipment discrepancies
Manage customer return requests and provide details on product availability and backorders
Maintain detailed and accurate documentation of all communications and actions
Utilize Microsoft Excel and Microsoft Word for data entry and order entry
Schedule appointments and manage allocation and backorder release directly with clients
Escalate critical or complex issues to the appropriate level of management professionally
Meet departmental and individual goals such as schedule adherence, average handle time, attendance, and call quality
Perform other duties as assigned

Requirements:

Prior experience in a call center customer service role is essential
Exceptional customer service skills, with the ability to handle complaints and provide appropriate solutions
Accurate data entry skills, ensuring all customer information is correctly updated in the system
Comfortable with email correspondence, responding promptly and professionally to customer inquiries
Experience with both inbound and outbound calls, managing a high volume of customer interactions
Proficiency in Microsoft Excel, utilizing this tool for data analysis and reporting
Familiarity with Microsoft Word, creating and editing documents as necessary
Capable of handling order entry, processing customer orders efficiently and accurately
Ability to schedule appointments, coordinating with both team members and customers to find suitable times

What we offer:

medical, vision, dental, and life and disability insurance
eligibility to enroll in our company 401(k) plan

Additional Information:

Job Posted:

March 24, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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