Customer Service Representative, Robert Half

Customer Service Representative

Robert Half

Location:

United States, Honolulu

Category:

Customer Service

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

We are currently seeking a dedicated and detail-oriented Customer Service Representative (CSR) to join a reputable insurance company. If you are passionate about providing exceptional service, solving customer inquiries, and ensuring client satisfaction, this position may be an excellent fit.

Job Responsibility:

Serve as the first point of contact for customers by addressing inquiries related to insurance policies, claims, billing, and coverage options
Provide accurate information and assist customers in understanding their insurance options and benefits
Collaborate with other departments to escalate and resolve complex issues in a timely manner
Maintain records of customer interactions and transactions using Salesforce.com or similar CRM platforms
Handle policy renewals, endorsements, cancellations, and other account changes with consistent attention to detail
Demonstrate knowledge of the insurance industry's regulatory requirements, ensuring compliance with company policies
Actively identify opportunities to improve customer retention and satisfaction

Requirements:

High school diploma or GED required
bachelor’s degree in business or a related field is preferred
A minimum of 1-2 years of experience in the insurance or customer service industry
Excellent communication and interpersonal skills
Proficiency with Salesforce.com or similar CRM systems
Ability to multitask, prioritize, and manage time effectively in a fast-paced environment
Resident of Hawaii is strongly preferred for local familiarity and access to clients

Nice to have:

Resident of Hawaii is strongly preferred for local familiarity and access to clients

What we offer:

medical
vision
dental
life and disability insurance
eligibility to enroll in company 401(k) plan

Additional Information:

Job Posted:

March 26, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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