Customer Service Representative, Robert Half

Customer Service Representative

Robert Half

Location:

United States, West Covina

Category:

Customer Service

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

We are in the process of recruiting a bilingual Spanish, Vietnamese, or Mandarin Customer Service Representative based in West Covina, California. This role is integral to our operations, handling inbound and outbound calls, delivering excellent customer care, and providing member services. The role offers a contract-to-permanent employment opportunity, ideal for candidates with skills in customer service, data entry, and Microsoft software.

Job Responsibility:

Provide stellar customer service through inbound and outbound call handling
carry out member services, ensuring all customer needs are met
maintain meticulous records of customer interactions and transactions
resolve customer inquiries and concerns promptly and professionally
utilize Microsoft Word and Outlook to manage customer data and communications
process customer requests accurately, demonstrating a keen eye for detail
adapt to varying work pace, managing tasks efficiently during busy periods
contribute to a team culture that values loyalty and cooperation
participate in training programs to continuously improve skills and knowledge
monitor customer accounts, taking necessary action when required.

Requirements:

Applicant must have a minimum of one year of experience in a customer service role
proficiency in handling customer queries and complaints, demonstrating excellent customer service skills
capable of performing data entry tasks with high accuracy
must have working knowledge of Microsoft Word for document creation and editing
familiarity with Microsoft Outlook for managing detail oriented email correspondence and scheduling
strong ability to handle high-stress situations and maintain composure while dealing with customers
excellent interpersonal and communication skills to effectively interact with customers
proven problem-solving skills to address customer issues effectively and efficiently
demonstrated ability to work in a team-based environment
openness to work in different shifts, including weekends and holidays, as per business requirements.

What we offer:

Medical insurance
vision insurance
dental insurance
life insurance
disability insurance
access to 401(k) plan.

Additional Information:

Job Posted:

March 26, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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