Customer Service Representative, Robert Half

Customer Service Representative

Robert Half

Location:

United States, Knightstown, IN

Category:

Customer Service

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

We are actively seeking a part-time Customer Service Representative to join our team. As a Customer Service Representative, you will play a crucial role in managing all our customer orders coming in daily. Reporting to the Division CCO, you will be responsible for the orders going into the system. The CSR is also the gatekeeper for all payments for customer orders, they are responsible with ensuring all payment is in full and paperwork coincides prior to shipments leaving the building. This position offers part-time contract employment that could transition to permanent employment for the right candidate.

Job Responsibility:

Efficiently enter and process customer orders for pumps
Answer inbound calls during customer service hours (Monday through Thursday, 11:00 AM – 4:30 PM)
Ensure payments are collected in full prior to shipments being released
Monitor and update backorder statuses, relaying customer needs to the production team and collaborating with the Sales Team
Maintain and track off-site inventory through detailed documentation

Requirements:

High school diploma
Minimum of 1 year of experience in a business-to-business office environment
Proficiency in Microsoft Office products (Excel, Word, Outlook)
Familiarity with CRM systems is highly desirable
Knowledge of Shopify and construction equipment is a plus
Strong verbal and written communication skills
Highly self-motivated with excellent organizational abilities
Ability to work independently and handle multiple responsibilities effectively
Preferred background experience with order entry, CRM database management, invoicing, and document organization
Familiarity with supply chain processes or construction equipment

Nice to have:

Knowledge of Shopify and construction equipment
Familiarity with supply chain processes or construction equipment

What we offer:

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Additional Information:

Job Posted:

March 23, 2025

Employment Type:

Parttime

Work Type:

On-site work

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