Customer Service Representative, Robert Half

Customer Service Representative

Robert Half

Location:

United States, New Orleans

Category:

Customer Service

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

As a Customer Service Representative, you will be expected to deliver exceptional customer service, handle inbound calls, and maintain accurate customer records. This is a short-term contract to full time employment opportunity.

Job Responsibility:

Delivering outstanding customer service to all callers
Handling incoming calls and responding to customer inquiries
Entering customer data accurately into the system
Corresponding with customers via email
Managing both inbound and outbound calls
Utilizing Microsoft Excel and Word to manage customer information
Processing order entries
Scheduling appointments as required
Knowledge and understanding of Low-Income Tax Credit Housing (LITCH)
Adherence to Fair Housing regulations

Requirements:

Demonstrated experience in a customer service role, preferably within a non-profit setting
Skilled in answering inbound calls and managing inbound/outbound calls with detail orientation and courtesy
Excellent data entry skills, with a strong attention to detail and accuracy
Experience in email correspondence, able to draft and respond to emails in a timely and detail-oriented manner
Proficient use of Microsoft Excel and Word for data management and documentation
Experience in order entry and efficient management of customer orders
Ability to schedule appointments effectively, ensuring optimal use of resources and time
Knowledge of Low-Income Tax Credit Housing (LITCH) policies and procedures
Understanding of Fair Housing regulations and ability to apply them in daily work
Demonstrated ability to work with diverse populations, particularly those in low-income brackets
Strong interpersonal skills, with the ability to empathize with and assist customers in a variety of situations

What we offer:

medical, vision, dental, and life and disability insurance
eligibility to enroll in company 401(k) plan

Additional Information:

Job Posted:

March 26, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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