Customer Service Representative, Robert Half

Customer Service Representative

Robert Half

Location:

United States, Avon, IN

Category:

Customer Service

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

Robert Half is currently seeking a Customer Service Representative for a client in Avon, IN. This role is ON-SITE 8:00am-5:00pm Monday-Friday.

Job Responsibility:

Engage customers effectively by focusing on their core business needs and expectations
Provide pertinent order information, including new products, accessories, slow-moving items, and alternative solutions to drive revenue
as well as product details, training, pricing, and delivery specifics
Utilize reporting and analytical tools to oversee order requirements, collaborating with support teams to ensure prompt and accurate shipments
Prioritize tasks to meet customer deadlines
Document customer interactions and transactions in line with the organization’s retention policies
Collaborate with internal teams as needed to align with customer expectations
Make use of the organization’s relationship management systems to assist customers in meeting their business and customer demands
Handle invoice processing for payment at the assigned location
Carry out other related tasks as required or directed

Requirements:

Completion of a high school education or equivalent (required)
Up to three years of relevant experience or training in customer service or a related field (preferred)
Able to effectively convey information and address inquiries in individual or small group interactions with both internal and external stakeholders
Ensures confidentiality and exercises careful judgment when handling business-related information
Skilled in reading and interpreting various documents such as policy handbooks, safety guidelines, operational instructions, and procedural manuals
Capable of drafting basic reports and written communication
Tackles challenges that involve several known factors within typical situations
Handles some tasks with repetitive elements
Displays a strong attention to detail and accuracy, ensuring dependable outcomes

What we offer:

medical
vision
dental
life and disability insurance
401(k) plan

Additional Information:

Job Posted:

March 23, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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