Customer Service Specialist, Office Angels

Customer Service Specialist

Office Angels

Location:

United Kingdom, London

Category:

Customer Service

Contract Type:

Not provided

Salary:

15.40 - 16.40 GBP / Hour

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Job Description:

Office Angels are seeking a temporary Customer Service Specialist to work for one of the Worlds largest producers of spirits. You will be based in their stunning modern, luxury head office based in central London. Very close by to transport links.

Job Responsibility:

Respond to customer requests and manage complaints while building strong relationships with customers and internal teams
Process and manage orders through SAP, ensuring timely delivery and accuracy
Provide essential information on customers, discounts, and stock situations to aid sales efforts
Work alongside logistics providers and internal teams to ensure seamless order delivery and effective credit control
Manage new customer onboarding in Salesforce and collaborate with the master data team in SAP
Help manage customer product distribution and participate in projects aimed at enhancing service quality

Requirements:

1 year in a fast-paced order fulfilment environment
Fluent in English, both spoken and written, with excellent interpersonal skills
An eye for detail and data accuracy, along with strong problem-solving abilities
Proficient in Google Workspace and Microsoft Office Suite, with a willingness to learn SAP and Salesforce
Flexible and resilient with superb time management skills
A positive attitude and a collaborative approach to overcoming challenges

Nice to have:

Experience with SAP 4 Hana or similar ERP systems
Background in Wines & Spirits or FMCG
Exposure to UK Supply Chain or working with outsourced 3PL providers
Ability to work with individuals from diverse backgrounds

What we offer:

Competitive pay plus holiday pay reflecting individual and company performance
A supportive and inclusive culture that values diversity
Opportunities for personal and professional growth
Premium employee benefits that cater to our diverse workforce

Additional Information:

Job Posted:

March 27, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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