Customer Service Specialist, Randstad

Customer Service Specialist

Randstad

Location:

Japan, Tokyo

Category:

Customer Service

Contract Type:

Employment contract

Salary:

5000000.00 - 7000000.00 JPY / Year

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Job Description:

Drive customer satisfaction and optimize supply chain processes in a key role at a multinational leader. Representing diverse sectors, including materials, agricultural solutions, and performance products, this role involves managing order-to-cash processes, resolving customer inquiries, and optimizing supply chain operations.

Job Responsibility:

Manage order-to-cash processes for the EM business, ensuring accuracy and efficiency
Provide proactive solutions to business operations by analyzing and reviewing OTC operations
Monitor and analyze SCM KPIs to identify areas for improvement and execute related activities
Contribute to achieving sales, profit, and growth targets by offering exceptional customer service
Participate in SCM-related and integration projects, supporting project goals and timelines

Requirements:

Must have 2+ years of experience in supply chain, with a focus on customer service
Must have a Bachelor's degree in Supply Chain, Logistics, or a related field
Experience with SAP or other ERP systems is essential
Must have strong knowledge of sales and OTC processes
Must have experience in project management
Business level English is required
Strong analytical and problem-solving skills
Excellent communication and interpersonal skills

What we offer:

Health insurance
pension insurance
employment insurance
holidays on Saturdays, Sundays, and public holidays

Additional Information:

Job Posted:

April 03, 2025

Expiration:

March 23, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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