Customer Service Support, Randstad

Customer Service Support

Randstad

Location:

Greece, Athens

Category:

Customer Service

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

Are you an experienced and talented Customer Service Support eager to work for a leading multinational company? Do you have a strong background in end-to-end Order to Cash processes, with experience in the pharmaceutical or healthcare sector? Great news for you! Bayer is looking for a Customer Operations Support! If you have the skills to manage multiple tasks, ensure seamless operations, and deliver exceptional customer service, we want to hear from you. Apply now to join Bayer and make a difference! The position is temporary, based in Athens and outsourced through Randstad.

Job Responsibility:

Process customer orders accurately and efficiently within ERP systems, handling various order channels, including electronic, manual, and those submitted via the EKAPY platform
Communicate with customers regarding their orders, providing updates on stock availability, partial shipments, cancellations, and backorders as needed
Support the Customer Service Solutions Manager by monitoring order trends, stock shortages, and seasonal fluctuations, assisting in the evaluation of customer data’s impact on internal operations
Track daily order processing, identifying and resolving issues such as incomplete information or delivery holds to ensure a smooth workflow and customer satisfaction
Collaborate with the Customer Team to help maintain an efficient supply chain that aligns with customer expectations and company standards while contributing to process improvements
Assist in overseeing delivery and invoice batch jobs, addressing any errors that may arise to maintain seamless operations
Prioritize backorder fulfillment and contribute insights to support decision-making in S&OP discussions related to pending orders and inventory allocation
Liaise with O2C functions such as Collections, Disputes, and Credit Teams, as well as the Financial Solutions Manager, to help resolve financial matters when needed
Act as the first point of contact for customer claims and returns, ensuring prompt resolution or escalating cases to the relevant department
Handle customer master data requests and process consent for e-Invoicing, ensuring compliance with internal procedures
Help maintain service delivery standards, ensuring customer satisfaction and effective coordination with internal teams

Requirements:

Around 3 years of operational experience in end-to-end Order to Cash processes, with a particular focus on Order to Bill or Commercial Operations, gained at a leading multinational company
Experience in the local pharmaceutical or healthcare sector is highly preferred
A Bachelor's degree from a reputable university in Business Administration, Finance, or a related field
Digital proficiency, with hands-on experience using IT systems, SAP, ERP, BI systems, and Microsoft Office
Fluency in Greek and English, both written and spoken

Nice to have:

Experience in the local pharmaceutical or healthcare sector
Advanced negotiation, problem-solving, critical thinking, and decision-making skills
A deep understanding of local and global regulatory requirements

Additional Information:

Job Posted:

April 14, 2025

Expiration:

May 29, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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