Customer Solutions Program Manager, Endor Labs

Customer Solutions Program Manager

Endor Labs

Location:

United States, Boston

Category:

Customer Service

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

The Customer Solutions Program Manager will be responsible for establishing and running a structured customer adoption program, ensuring our downmarket customers achieve value and stay engaged long-term. This role ensures that customers remain active, successful, and well-supported post-deployment. This person will drive customer retention and expansion and also play a key role in customer advocacy and community-building.

Job Responsibility:

Establishing and running a structured customer adoption program
Ensuring downmarket customers achieve value and stay engaged long-term
Owning the cadence of customer check-ins, adoption monitoring, and engagement to drive retention and expansion
Playing a key role in customer advocacy and community-building
Collaborating closely with marketing to showcase customer success stories, facilitate peer learning, and develop public-facing advocacy initiatives
Partnering with sales teams to support renewals and expansion opportunities

Requirements:

5+ years of experience in customer success, program management, or digital customer engagement within a SaaS or developer-centric company
Proven track record in driving structured adoption programs, particularly for mid-market or downmarket customer segments
Strong process management and data-driven decision-making skills, with experience in customer health monitoring and retention strategies
Experience collaborating with sales teams to support renewals and account expansion
Experience collaborating with marketing teams to develop customer advocacy content (e.g., case studies, testimonials, and speaking opportunities)
Passion for leveraging AI and automation to streamline workflows, but with a pragmatic approach to implementation
Exceptional communication and leadership skills, with the ability to work cross-functionally and drive customer engagement

What we offer:

Competitive salary and comprehensive benefits package including Health, Dental, Vision and Mental Health plans
401(k) plan to support your long-term financial goals
Flexible PTO to maintain a healthy work-life balance
Opportunities for co-working and team meetups to foster collaboration
A dog-friendly office environment

Additional Information:

Job Posted:

March 24, 2025

Work Type:

Remote work

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