Customer Success Engineer (Mobile SDK Support), CleverTap

Customer Success Engineer (Mobile SDK Support)

CleverTap

Location:

India, Mumbai

Category:

IT - Software Development

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

As a Customer Success Engineer, you will be the first point of contact for any technical and/or non technical issues that the customers face with our product. This role involves debugging technical issues including mobile apps, and troubleshooting issues related to the integration of our SDK. (Android, iOS, and Web platforms). You will be dealing with customers across the globe, hence, an opportunity to articulate a solution and workaround with all our customers. In this role, you will have the unique opportunity to own the issue till closure without dropping the ball in between.

Job Responsibility:

Provide efficient and accurate technical assistance to ensure customer satisfaction
Provide escalated technical and triage support for other teams
Actively contribute to our online support documentation
Work closely with Engineering, Product, and Customer Success teams
Help define and execute support team processes
Leverage product expertise and technical knowledge to delight customers
Responsible for responding to customer emails and driving excellent customer experience

Requirements:

Engineering degree (Computer Science preferred)
Programming experience (API/ Web/ Mobile) preferably in Android or iOS
Strong basics and concepts of any programming language
Excellent communication skills & strong customer focus
Proven analytical / problem-solving ability
Ready to work in shifts as per the requirements of the company

Nice to have:

Listens actively, is responsive, accepts feedback graciously
Has a clear and well-structured thought process and communicates effectively
Gives feedback to Managers
Delivers outcomes & resolutions on time, accurately and independently
Ability to control emotions in the face of challenging situations
Knowledge of multiple Mobile Development (Android, iOS, Hybrid) is required

What we offer:

Be a part of a global growth stage startup
Work in a fast-paced, dynamic environment where your contribution matters
You are passionate about technology and its impact on the high-growth mobile technology space
Innovate at scale, with learning opportunities

Additional Information:

Job Posted:

March 26, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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