Customer Success Manager - Federal Government, T-Mobile

T-Mobile

Location:

United States, Herndon ▼

Atlanta

Category:

Sales

Contract Type:

Employment contract

Salary:

79200.00 - 142800.00 USD / Year

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Job Description:

The Customer Success Manager (CSM), Federal Government is a strategic, frontline role supporting a targeted portfolio of high-value T-Mobile for Government (TFG) customers. The CSM is accountable for enabling customers to improve the value of doing business with T-Mobile while realizing their desired outcomes. As an integral member of the account team, the CSM will focus on the adoption and utilization of T-Mobile products and services; drive growth initiatives; and build customer advocacy. The CSM will build and maintain positive relationships with all key partners within their assigned base. The CSM will possess a deep knowledge of their customers’ requirements and will serve as a trusted advisor in building and implementing upon customer-specific success plans. The CSM will coordinate with cross-functional partners to proactively resolve critical challenges, provide insights, increase ease-of-doing-business, while driving top line revenue growth, retention, and renewals.

Job Responsibility:

Handle a portfolio of high-value government customers
Collaborate with customer leadership and the account team to build a success plan
Provide project management support
Partner closely with Implementation team to map out customer onboarding plan and objectives
Anticipate and resolve customer difficulties
Leverage business intelligence and insights to identify predictive indicators for utilization/churn, engagement, sentiment
Prepare and conduct strategic executive briefings to key partners
Stay apprised of major changes within customer organizations
Continuously seek to improve time-to-value and ease-of-use/doing business
Maintain a comprehensive understanding of current and future TFB products/services
Manically focus on growing customer retention and building advocacy
Proactively support contract renewal cycle

Requirements:

5+ years’ experience in Customer Success, Implementation or Sales within the Government or Enterprise sector
Telecom experience preferred
Proven track record of delivering results above expectations
Customer-focused
considers the impact on customers with every business decision
Proven executive engagement skills with the ability to build trust and strong cross-functional relationships to achieve common goals
Strong interpersonal and time management skills with ability to lead highly sophisticated and/or critical customer issues in a time-sensitive, fast paced environment
Excellent communication, presentation, and interpersonal skills
Strong business acumen and aptitude to transform data into actionable insights
Experience with Saleforce.com and PowerBI preferred
Certification in Project Management/Agile/Lean Six Sigma preferred
Bachelor’s degree in related field or equivalent experience preferred
Ability and willingness to travel independently (approximately 50%)
Valid driver’s license with a good driving record
At least 18 years of age
Legally authorized to work in the United States

Nice to have:

Telecom experience
Experience with Saleforce.com and PowerBI
Certification in Project Management/Agile/Lean Six Sigma

What we offer:

Competitive base salary and compensation package
Annual stock grant
Employee stock purchase plan
401(k)
Access to free, year-round money coaches
Medical, dental and vision insurance
Flexible spending account
Employee stock grants
Employee stock purchase plan
Paid time off
Up to 12 paid holidays
Paid parental and family leave
Family building benefits
Back-up care
Enhanced family support
Childcare subsidy
Tuition assistance
College coaching
Short- and long-term disability
Voluntary AD&D coverage
Voluntary accident coverage
Voluntary life insurance
Voluntary disability insurance
Voluntary long-term care insurance
Mobile service & home internet discounts
Pet insurance
Access to commuter and transit programs

Additional Information:

Job Posted:

April 05, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Customer Success Manager - Federal Government