Customer Success Manager, Randstad

Randstad

Location:

Japan, Tokyo

Category:

Customer Service

Contract Type:

Employment contract

Salary:

10000000.00 - 12000000.00 JPY / Year

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Job Description:

About our Client: Our client is a global leader in the automation and integration space, known for empowering businesses to streamline their operations and scale efficiently. With a mission to revolutionize how companies work, they prioritize innovation, collaboration, and customer success. Their Japan office is a dynamic and fast-growing hub, playing a crucial role in the company’s overall global strategy. We are looking for an exceptional Customer Success Manager, Commercial to join our growing team. In this role, you will work with Chief Product Officers and their teams to roll out integration and automation capabilities to their end customers. You will provide guidance on Go-To-Market strategies, Adoption Planning, and Product Roadmaps. You will share best practices that help grow our customers' business and expand our relationships with them. If you like working on product launches and developing products over time, this is the job for you!

Job Responsibility:

Develop and maintain strategic business relationships with our commercial customers
Guide customers along their journey to get the most out of their investment in the company by advising them through the onboarding, implementation, Go-Live, alignment, renewal, and expansion phases of the customer lifecycle
Serve as a trusted advisor in key areas such as product pricing, marketing, sales enablement, and support operations
Align with executive sponsors on key objectives and measuring success
Deliver on ambitious Net Revenue Retention goals for the company
Evaluate renewal risk and mitigate revenue loss
Execute regular executive business reviews to ensure alignment with customer goals and inspire product expansion
Serve as the primary point of escalation if customer issues arise, then troubleshoot and ensure quick resolution
Provide quantitative/qualitative analysis to inform decision making on the company product roadmap
Serve as the customer's advocate within the Company

Requirements:

BS or equivalent education
MBA preferred
3+ years of experience in consulting, product management or sales operations, or similar roles that have direct experience working with customers to help them realize value
Consulting or roles with direct customer facing experience a plus
Impressive track record of high customer retention and revenue expansion desired
Integration technology knowledge
Strong sense of customer empathy and being customer centered
Excellent interpersonal, communication, and persuasion skills
Strong problem solving and analytical thinking skills
Ability to collaboratively build assets and materials for customers and colleagues
Entrepreneurial drive and comfort working in ambiguous, quickly-changing environment
A passion for and belief in the power of automation to drive business value

Nice to have:

Consulting or roles with direct customer facing experience a plus
Impressive track record of high customer retention and revenue expansion desired
Integration technology knowledge
Entrepreneurial drive and comfort working in ambiguous, quickly-changing environment
A passion for and belief in the power of automation to drive business value

What we offer:

健康保険
厚生年金保険
雇用保険
土曜日
日曜日
祝日

Additional Information:

Job Posted:

April 03, 2025

Expiration:

September 09, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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