Customer Success Manager, CleverTap

Customer Success Manager

CleverTap

Location:

Singapore, Singapore

Category:

Customer Service

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

As a Customer Success Manager you will be responsible for providing complete support to the customers for CleverTap on value realization, solution engineering and product adoption with the customer's system, retain and grow CleverTap business by effective customer success management.

Job Responsibility:

Drive the product adoption to help customer achieve their business outcomes and realize value (build Success Plans)
Develop an intimate understanding of your customers’ businesses, conduct health checks
Develop a network of champions within each account through education, coaching, and strong influencing skills
Represent to our customers as a trusted advisor, advocate and marketing thought leader/subject-matter-expert, conduct regular executive business reviews
Collaborate with customers to develop, launch, and manage marketing campaigns focused on engagement and revenue goals
Be an expert on trends and best practices for digital marketing and analytics
Enlighten our customers with insights gleaned from their own data and industry trends
Ensure customers get maximum value from CleverTap by leveraging full platform functionality
Liaison between your customers and all the internal teams
Handle customer concerns with confidence, putting them at ease

Requirements:

Graduation- B.E (Computer Science)/ B.E (Information Technology)/ B.Sc (IT)
Experience in handling SaaS platform
Overall 4-5 years experience and 2-3 years Customer Success Manager or Account Manager experience, preference for marketing, agency, or consulting experience
Strong communication and consulting skills with technical aptitude. Can confidently project manage a technical project with many moving pieces
Flexibility to travel across SEA regions

Nice to have:

Ability to speak in any of the following languages - Malay & Mandarin
Post-Graduation- MBA – Marketing, PGDM, Diploma courses in Digital Marketing

What we offer:

Be a part of a global growth stage startup
Work in a fast-paced, dynamic environment where your contribution matters
You are passionate about technology and its impact on the high growth mobile technology space
Innovate at scale, with learning opportunities
Be a part of a global category creator - hyper growth B2B SaaS startup
Work, performance and results are real sources of happiness in addition to the fun of working with and celebrating success with an exceptionally talented team
Accountability and driving outcomes is the key to success
Your career here is limited by you and nothing else
Teamwork trumps individual success
You are passionate about experience technology and its impact on enabling growth
Innovate at scale, with learning opportunities and having fun along the way

Additional Information:

Job Posted:

March 26, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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