Customer Success Manager, Robert Half

Customer Success Manager

Robert Half

Location:

United States, New York

Category:

Customer Service

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

We are in search of a Customer Success Manager to be part of our team, based in New York. You'll be expected to ensure our customers fully benefit from our product, which in turn leads to strong adoption, satisfaction, and long-term retention. This role will involve direct partnerships with customer leadership, identifying opportunities for expansion, and maintaining strong relationships to prevent customer churn.

Job Responsibility:

Engage in strategic partnerships with customer leadership, aligning our solutions with their business objectives
Drive customer success by ensuring maximum value is derived from our product, leading to strong adoption and long-term retention
Identify growth and expansion opportunities by understanding customer needs and aligning them with our offerings
Actively engage customers to drive renewals and mitigate churn by maintaining strong relationships
Build and maintain relationships with key decision-makers and executives to strengthen long-term partnerships
Act as a customer advocate within the company, collaborating cross-functionally with sales, product, and support teams to ensure a seamless experience
Monitor customer usage data, feedback, and market trends to drive strategic initiatives that enhance customer success
Utilize your skills in key account management, product management, and stakeholder engagement to influence decision-makers and drive strategic initiatives within customer organizations

Requirements:

Minimum of 5 years of detail-oriented experience in a similar role
Proficiency in key account management
Demonstrated ability in account management
Experience in product management is required
Strong stakeholder engagement skills
Proven experience in stakeholder management

What we offer:

medical
vision
dental
life and disability insurance
401(k) plan

Additional Information:

Job Posted:

March 24, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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