Customer Success Manager, CleverTap

Customer Success Manager

CleverTap

Location:

United States, San Francisco

Category:

Customer Service

Contract Type:

Employment contract

Salary:

93500.00 - 120000.00 USD / Year

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Job Description:

As a Customer Success Manager, you will be responsible for building successful consultative relationships with your clients, learning their desired outcomes and enabling them to leverage CleverTap for value realization through product adoption within the customer's system.

Job Responsibility:

Wow your customers by building successful consultative relationships based on proactive consulting, product enablement, sharing industry best practices, and a keen understanding of their business
Learn your customer desired business outcomes and drive CleverTap product adoption to help customers realize CleverTap value (build Success Plans)
Develop a network of champions within each account through education, coaching, and strong influencing skills
Represent to our customers as a trusted advisor, advocate and marketing thought leader/subject-matter-expert, conduct regular executive business reviews
Drive growth and retention by working with customers through upsells and renewals
Collaborate with customers to develop, launch, and manage marketing campaigns focused on engagement and revenue goals
Practice and build your ongoing industry acumen expertise in order to teach your customers trends and best practices for omni-channel marketing automation
Provide guidance for customer use cases with current product offering, set expectations on product innovation roadmap, and open product idea requests to share customer feedback with CleverTap product leadership
Regularly enlighten our customers with insights gleaned from their own data and industry trends
Ensure customers get maximum value from CleverTap by leveraging full platform functionality
Liaison between your customers and all the internal teams at CleverTap (product, sales, marketing, operations, documentation, enablement)
Partner with your customers to solve their challenges (technical, operational, strategic, product)

Requirements:

Experience in owning customer value delivery and training customers how to use an advanced SaaS marketing platform
Overall 4-6 years experience and 2-3 years Customer Success Manager or Account Manager experience, preference for marketing, agency, or consulting experience
Strong communication and consulting skills with technical aptitude. Can confidently project manage a technical project with many moving pieces
Flexibility to travel 10% - 15% of your schedule

Nice to have:

Experience in SaaS, Marketing technology products
Post-Graduation - MBA – Marketing, Diploma courses in Digital Marketing
Experience working on a team at a results driven global company

What we offer:

Be a part of a global growth stage startup
Work in a fast-paced, dynamic environment where your contribution matters
You are passionate about technology and its impact on the high growth mobile technology space
Innovate at scale, with learning opportunities

Additional Information:

Job Posted:

March 26, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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