Customer support - german speaker, Randstad

Customer support - german speaker

Randstad

Location:

Portugal, Lisboa

Category:

Call Center

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

We're looking for dedicated people to join our client's customer support team for a leading website solutions company.

Job Responsibility:

provide exceptional customer service via chat, email, and phone
troubleshoot user issues with the client platform, offering guidance and solutions
educate users on the platform's features and help them get the most out of their websites
work closely with the product and development teams to resolve complex technical issues
stay up to date with new client features and updates to provide accurate support
collect and relay user feedback to improve overall user experience

Requirements:

native or advanced german (C2) proficiency
intermediate level of English (B2)
experience in customer service, tech support, or a similar role (mandatory)
tech-savvy, with the ability to quickly learn new software and tools
excellent problem-solving skills and patience when dealing with users
experience with website builders or content management systems is a plus
ability to work independently and manage multiple tasks efficiently

Nice to have:

experience with website builders or content management systems

Additional Information:

Job Posted:

April 03, 2025

Expiration:

April 20, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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