Customer Support Agent - German, Randstad

Customer Support Agent - German

Randstad

Location:

Portugal, Porto

Category:

Customer Service

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

Do you have a passion for travel and a talent for German? Are you ready to dive into the exciting world of tourism from the comfort of your home in Portugal? Join a dynamic company and help shape unforgettable cruise experiences! As a German-Speaking Cruise Specialist, you'll be the bridge between our clients and their dream vacations. You'll handle inquiries, sell cruise packages, and provide exceptional support, ensuring every customer's journey is smooth and enjoyable.

Job Responsibility:

Handle incoming calls from customers and travel agents, providing expert guidance and assistance
Sell cruise packages, tailoring recommendations to meet individual customer needs
Enhance customer experiences by offering complementary products and services
Provide comprehensive customer support for booking management, addressing any inquiries or issues
Assist travel agents with bookings and booking management, ensuring seamless collaboration
Provide detailed information on destinations, cruise ships, documentation requirements, and pricing
Answer a range of customer questions with professionalism and efficiency

Requirements:

Native or near-native fluency in German (spoken and written)
Ability to navigate and manage multiple computer platforms simultaneously
Familiarity with social media and apps, demonstrating strong digital literacy
Reliable high-speed internet connection with a network cable (essential for home-based work)
A passion for providing exceptional customer service and creating positive experiences
Strong ability to resolve customer inquiries and issues efficiently
Clear and professional communication skills, both written and verbal

Additional Information:

Job Posted:

April 03, 2025

Expiration:

April 20, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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