Customer Support Agent, Randstad

Customer Support Agent

Randstad

Location:

Portugal, Braga

Category:

Customer Service

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

As a Customer Support Agent, you’ll play a key role in ensuring a great relationship between the company and its users, meeting high standards for quality, efficiency, and customer journey enhancement.

Job Responsibility:

Engage with customers to help and offer solutions by inbound calls and emails
Create and update records and databases with personnel information and other details
Guide in the use of the tool/application to customers

Requirements:

Fluency in French and proficiency in English, both written and spoken
Previous experience in a call center environment (preferred)
High school diploma or equivalent
higher education degree is a plus
Knowledge of technical troubleshooting methods (a bonus)

Nice to have:

Knowledge of technical troubleshooting methods

Additional Information:

Job Posted:

April 03, 2025

Expiration:

April 21, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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