Customer support german, Randstad

Customer support german

Randstad

Location:

Portugal, Porto

Category:

Customer Service

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

We're looking for dedicated people to join our client's customer support team for a leading rent-a-car company. Your future project is with a company that provides rent-a-car services in Portugal and over 70 countries and territories.

Job Responsibility:

Assist customers through multiple channels (email or phone) enthusiastically and professionally
Support customers with booking management, cancellations, and billing issues
Attract potential customers by answering questions about rent-a-car reservations and their different options, providing additional information to meet customer needs
Gather information from new customers and input it into the platform
Process and respond to contact requests promptly, contributing to fostering commitment to our client's brand

Requirements:

Native or advanced german (C2) proficiency
Knowledge of English (B1/B2)
Experience in customer service, or a similar role (will be valued)
Tech-savvy, with the ability to quickly learn new software and tools
Excellent problem-solving skills and patience when dealing with users
Ability to work independently and manage multiple tasks efficiently

Nice to have:

Experience in customer service, or a similar role (will be valued)

Additional Information:

Job Posted:

April 03, 2025

Expiration:

April 06, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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