Customer Support Manager, Robert Half

Customer Support Manager

Robert Half

Location:

United States, Upper Chichester

Category:

Customer Service

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

The role entails overseeing customer service operations, ensuring customer satisfaction, and maintaining a high-quality support team. The successful candidate will be expected to manage customer inquiries, monitor performance, and continuously improve our customer service procedures.

Job Responsibility:

Supervise the daily operations of the customer support team to ensure efficiency and customer satisfaction
Train new team members on our customer service policies and best practices
Maintain open lines of communication, acting as the escalation point for complex customer inquiries or complaints
Regularly review customer interactions for quality assurance and identify areas for improvement
Keep the team updated on changes to company products and services
Develop and maintain knowledge-based documents, such as frequently asked questions and procedure manuals
Identify and recommend improvements to our customer service procedures to senior management
Support both internal and external customers as needed
Ensure all customer inquiries and issues are resolved promptly and professionally
Monitor team performance and conduct regular quality control to minimize errors

Requirements:

Proven experience in a Customer Support Manager role for a minimum of 3 years
Proficiency in Account Reconciliation, Accounts Payable (AP), and Accounts Receivable (AR)
Ability to process invoices efficiently
Proficiency in Microsoft Excel
Experience with Oracle and QuickBooks
Familiarity with SAP and Salesforce Configuration
Exceptional customer service skills
Proven track record in sales
Excellent communication and leadership skills
Ability to work in a fast-paced environment
Strong problem-solving and decision-making skills
Ability to handle difficult situations with customers
Strong organizational skills and attention to detail
Proficiency in English language, both written and spoken
Ability to work independently and as part of a team
Bachelor's degree or equivalent in a relevant field is preferred

What we offer:

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan
Free online training
Competitive compensation

Additional Information:

Job Posted:

March 23, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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