Customer Support Specialist, Gitmax

Customer Support Specialist

Gitmax

Location:

Netherlands, Amsterdam

Category:

Customer Service

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

A reputable and dynamic international brokerage firm is seeking a highly motivated Customer Support Specialist to join their Amsterdam office. This is a fantastic opportunity to become part of an international team, delivering exceptional customer support while making a real impact on both local and global business operations.

Job Responsibility:

Act as the first point of contact for retail and professional clients, delivering high-quality customer service and assistance
Provide support with technical inquiries related to the trading platform
Monitor and manage client requests efficiently, coordinating with internal teams to resolve issues
Address customer complaints with professionalism, ensuring positive resolutions and client satisfaction
Assist with KYC/CDD processes and contribute to their successful implementation

Requirements:

Bachelor’s or Master’s degree in Economics, Finance, or a related field
1-2 years of customer support experience in the financial sector (brokerage experience is a plus)
Fluent in Dutch and English (both spoken and written)
Strong interpersonal skills and a proactive mindset
Based in or near Amsterdam
Ability to collaborate effectively within an international team

Nice to have:

brokerage experience

What we offer:

Competitive salary with performance-based rewards
Travel expense reimbursement
Career growth opportunities with professional development support
Central Amsterdam office with flexible working hours
Regular team-building events and cross-border networking opportunities
Company-provided laptop and necessary work equipment

Additional Information:

Job Posted:

April 06, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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