Customer Support Specialist, Robert Half

Customer Support Specialist

Robert Half

Location:

United States, North Miami

Category:

Customer Service

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

Robert Half is thrilled to offer an opportunity for a skilled Customer Support Specialist to join a dynamic non-profit organization. If you're looking to make a difference while using your communication skills to help a meaningful cause, we’d love to hear from you!

Job Responsibility:

Providing exceptional service and support to customers via phone and email
Addressing inquiries about products, services, and account details in a professional and timely manner
Assisting clients with troubleshooting and resolving issues related to their accounts
Collaborating with internal teams to ensure customer satisfaction and smooth service delivery
Updating and maintaining customer records accurately in the system
Ensuring that each interaction aligns with the non-profit’s mission and values

Requirements:

Bilingual in Spanish (required)
Excellent verbal and written communication skills
Strong problem-solving skills with a customer-centric approach
Ability to manage multiple tasks and systems in a fast-paced environment
Positive, empathetic, and professional demeanor
Previous experience in a customer service or call center environment is a plus
Passion for supporting a non-profit’s mission and goals

Nice to have:

Previous experience in a customer service or call center environment
Passion for supporting a non-profit’s mission and goals

What we offer:

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Additional Information:

Job Posted:

March 20, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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