Customer Support Supervisor, Baxter

Customer Support Supervisor

Baxter

Location:

United States, Batesville

Category:

Customer Service

Contract Type:

Employment contract

Salary:

56000.00 - 77000.00 USD / Year

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Job Description:

The Customer Support Supervisor provides direct supervision, leadership, mentoring, and daily direction for a staff of Technical Support Specialists in a call center environment. This role includes responsibilities such as ensuring customer satisfaction, implementing change initiatives, continuous improvement, technical training, quality phone monitoring, and resolving complaints. The role works closely with Sales and Field Service Teams while supporting the Customer Support Manager.

Job Responsibility:

Providing leadership, coaching, and daily direction to your team
Implementing change initiatives
Continuously identify areas of improvement in operations and eliminate waste in processes where it exists
Maintaining technical product knowledge to keep tabs on updates and changes by continued product training to accurately handle customer troubleshooting calls and provide queue support when needed
Identifying and providing year-round technical and procedural training
Leading technical information database for departmental use
Performing monthly quality phone monitoring
Processing priority complaints, investigations, and critical issues in a timely manner
Interviewing, hiring, and training employees
Planning, assigning, and advising work
Performance management, rewarding and disciplining employees
Addressing complaints and resolving problems.

Requirements:

Associate’s degree or sufficient post-high school education or experience in a related field required
Bachelor’s degree preferred
7+ years of customer service experience with a minimum of 5 years technical or help desk experience required
1+ year previous supervisory or team leadership experience required
Proficient in technology, especially computers, and software applications
Capability of being flexible with work schedule
Excellent written and verbal communication skills.

What we offer:

Medical and dental coverage starting day one
Basic life insurance
Accident insurance
Short-term and long-term disability insurance
Business travel accident insurance
Employee Stock Purchase Plan (ESPP)
401(k) Retirement Savings Plan with options for company matching
Flexible Spending Accounts
Educational assistance programs
Paid holidays
Paid time off (20 to 35 days based on length of service)
Family and medical leaves of absence
Paid parental leave
Commuting benefits
Employee Discount Program
Employee Assistance Program (EAP)
Childcare benefits.

Additional Information:

Job Posted:

March 20, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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