Customer Support, Office Angels

Customer Support

Office Angels

Location:

United Kingdom, Guildford

Category:

Customer Service

Contract Type:

Not provided

Salary:

25000.00 - 26000.00 GBP / Year

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Job Description:

Exciting Opportunity in Customer Support! We're partnering with a rapidly growing tech business based in Guildford, and we're seeking enthusiastic individuals who are ready to take on new challenges and thrive in a dynamic environment.

Job Responsibility:

Monitoring and maintaining a dedicated support queue
Offering technical support and explanations of our service, disguised as the support team for another business
Understanding our customer's IT setup using screen sharing tools to streamline their experience
Facilitate product and service upgrades on customer requests
Ensuring every one of our customers is treated as a VIP
Making sure all customer contacts are responded to quickly and efficiently
Digesting customer requirements and feeding this into our product team to help them keep building the successful business and products we have today

Requirements:

Exceptional communication skills, both verbal and written, with fluency in English
A relentless drive, passion, and dedication to delivering excellent service
Willingness to go above and beyond to assist our customers

What we offer:

Company Events
Holiday
Pension
Social Events

Additional Information:

Job Posted:

March 26, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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