Customer support, Randstad

Customer support

Randstad

Location:

Portugal, Lisboa

Category:

Call Center

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

Are new technologies part of your everyday life? Are you the support technician in your family? Do you have advanced knowledge of French? In this project you can help users of one of the world's largest search engines.

Job Responsibility:

ability to assist users with Pre-Sales, General Inquiries, and technical support issues via phone/email/chat/social messaging channels (as assigned)
ability to adapt the brand’s voice and tone for interactions on both private (phone /email /chat /messaging channels) and public (social, forums, ecommerce reviews) channels
respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented Respond to inbound customer requests , document relevant case information

Requirements:

fluency in both French and English, spoken and written
preferably previous working experience in a call center
high school diploma or a higher education degree
experience in technical Troubleshooting (preferable)

Additional Information:

Job Posted:

April 03, 2025

Expiration:

April 17, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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