Customer support, Randstad

Customer support

Randstad

Location:

Portugal, Lisbon

Category:

Call Center

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

We're looking for dedicated individuals to join our customer support team for a leading cloud-based development platform with millions of users worldwide. If you're passionate about helping businesses, bloggers, and creatives build their websites, grow their brands, and succeed online, this is the opportunity you've been waiting for!

Job Responsibility:

Provide exceptional customer service via chat, email, and phone
Troubleshoot user issues with the client platform, offering guidance and solutions
Educate users on the platform's features and help them get the most out of their websites
Work closely with the product and development teams to resolve complex technical issues
Stay up to date with new client features and updates to provide accurate support
Collect and relay user feedback to improve overall user experience

Requirements:

native or advanced French (C2) proficiency
intermediate level of English (B2)
excellent communication skills
experience in customer service is a plus

Nice to have:

experience in customer service

Additional Information:

Job Posted:

April 03, 2025

Expiration:

April 17, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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