Data and Reporting Manager, LHH

Data and Reporting Manager

LHH

Location:

United Kingdom

Category:

IT - Software Development

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

Global Customer Success Shared Services – Data and Reporting Manager (remote). Customer Success Shared Services is the engine behind the account teams – preserving customer facing time by handling the specialized and tactical work that would otherwise need to be done by Sellers. Our deliverables are of the highest quality: ensuring consistency in process, data, and systems so that Sellers can confidently serve the customer. This is a global team supporting all service lines. We are experts in our internal systems, and the data requirements that allow LHH to demonstrate positive ROI to our customers.

Job Responsibility:

Work with LHH account teams to assess, define, and develop reporting deliverables to meet customer requirements
Be an expert developer of BI visualization tools, specifically Strategy (fka MicroStrategy) as well as Power BI and Tableau
Produce benchmark and sales radar reports and serve as advisor to win opportunities, grow account revenue and increase customer satisfaction through data insights and trends
Query LHH databases to extract information needed to develop reports and/or compile required data from other data sources, including manually as required
Streamline assigned reporting deliverables and support the development of standard vs. custom reports
Advise account teams on alternate ways to meet client data demands
Continuously assess and improve data collection and reporting processes
Manipulate client generated data files on an ongoing basis to ensure accurate entry into LHH systems (list management)
Provision and maintain users of the LHH Client Resource Center Portal (CRC)
Support Customer Partner Reviews (APRs/QPRs) by supplying data and completing finished PowerPoint slides and/or other client-facing deliverables
Occasionally participate in client meetings, serving as subject matter expert for list management, data and systems related topics
Participate and support staff training related to data assurance and reporting
Collectively maintains a Salesforce.com cases queue supporting LHH seller requests

Requirements:

Extensive reporting and data analytics experience utilizing BI Tools including MicroStrategy, Power BI, and Tableau
Expert in MicroStrategy and other database management and reporting tools
5-10 years corporate business experience, professional services experience preferred
Strong expertise in MS Excel
Experience with Salesforce.com and/or other similar ticketing process
Undergraduate degree in information systems, business administration, or analytics
Ability to query LHH systems/data warehouse as well as other 3rd party systems in response to data requests
Demonstrated oral and written communication skills

What we offer:

Flexible working model
Private medical insurance (PMI)
Group personal pension plan
Career support for family and friends
25 working days paid holiday with the opportunity to buy extra days off each year

Additional Information:

Job Posted:

March 21, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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