Dealer Services Specialist II, Cox Enterprises

Dealer Services Specialist II

Cox Enterprises

Location:

United States, Houston

Category:

-

Contract Type:

Employment contract

Salary:

19.57 - 29.38 USD / Hour

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Job Description:

Are you ready to drive your career forward? We’re hiring a Dealer Services Specialist II to join our team at Manheim (part of the Cox family of businesses). In this role, you will be the pivotal point of contact for our dealer clients, ensuring their auction experience is efficient, professional and enjoyable. If you love cars and have exceptional customer service skills, we want to hear from you!

Job Responsibility:

Represent the dealer sales lane on sale days and promote Manheim products and services
Receive reserve prices from dealers, assign order numbers, represent vehicles on the auction stage and negotiate conditional bids
Work with dealers, managers and coordinators to ensure vehicles are ready for auction, both in-lane and online
Provide training and consultation on our products and services
Assist with customer care issues and respond to dealer inquiries, problems or concerns in a professional manner and escalate as necessary
Consult customers on floor prices and market values of vehicles
Walk vehicles with account representative and make recommendations for reconditioning to increase vehicle value
Coordinate with recon shops and lot operations to complete vehicle repairs, inspections and details to ensure vehicles are prepared and ready for sale

Requirements:

A high school diploma or GED and 3 years of experience in a related field
A valid driver’s license
Strong communication and interpersonal skills
The ability to perform at a high level and adapt within a fast-paced team environment
The ability to sit or stand for prolonged periods of time, perform repetitive tasks and lift up to 15 pounds
Vision requirements include being able to see close, far and in color, judge distances and adapt to changes in focus

Nice to have:

1 to 3 years of auction experience or 2 to 4 years of dealership experience
Previous experience in sales support role

What we offer:

A competitive salary and top-notch bonus/incentive plans
Exceptional work-life balance, generous time-off policies and accommodating work schedules
Comprehensive healthcare, with multiple options for individuals and families
Generous 401(k) retirement plans with company match
Professional development and continuing education opportunities
Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance
Extra perks like pet insurance, employee discounts and much more

Additional Information:

Job Posted:

March 26, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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