Desktop Support Analyst, Robert Half

Desktop Support Analyst

Robert Half

Location:

United States, Des Moines

Category:

IT - Administration

Contract Type:

Employment contract

Salary:

70000.00 USD / Year

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Job Description:

A growing healthcare provider with ambitious initiatives is seeking a Desktop Support Analyst to tackle Help Desk Tier 3 tickets, troubleshoot network and system issues, and ensure seamless technology operations within a Microsoft-centric environment.

Job Responsibility:

Resolve complex Tier 3 support tickets involving Microsoft Office 365, Active Directory, and Windows-based applications
Investigate and troubleshoot initial network and systems issues, escalating when necessary
Administer and manage ticketing systems, ensuring high-quality service delivery
Collaborate with IT teams on network and system administration initiatives
Provide exceptional customer service while supporting end-users in a fast-paced environment
Adapt and self-direct workflows to meet evolving organizational needs

Requirements:

Strong technical expertise in Microsoft environments, including Office 365 and Active Directory
Experience with Tier 3-level troubleshooting and support
Familiarity with network administration and system administration concepts
Proficiency in diagnosing and resolving hardware/software issues
Excellent communication and customer service skills
Self-motivated, adaptable, and resourceful in managing competing priorities

What we offer:

medical, vision, dental, life and disability insurance
401(k) plan

Additional Information:

Job Posted:

March 21, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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