Desktop Support Analyst, Robert Half

Desktop Support Analyst

Robert Half

Location:

United States, Dallas

Category:

IT - Administration

Contract Type:

Employment contract

Salary:

70000.00 - 80000.00 USD / Year

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Job Description:

We are offering a permanent employment opportunity for a Desktop Support Analyst in Dallas, Texas. In this role, you will provide crucial support in managing IT hardware, assisting users remotely, and ensuring the smooth operation of essential systems, all while working in a fast-paced environment.

Job Responsibility:

Accurately manage and maintain hardware for various operating systems and devices, including MacOS, IOS, Windows Server/PC, and Android
Provide remote support to users by resolving technical issues and troubleshooting
Assist in managing backups and tape management
Supervise large installations of systems such as Apple TV, Sonos, and DirecTV
Configure and set up Desktop Mitel Phones
Demonstrate proficiency in servicing Microsoft Office 2019+
Implement and enforce IT policies, ensuring organization-wide compliance
Maintain local printer systems
Support basic networking tasks involving layered switching
Manage third-party software packages, including ESRI ArcGIS and BMC Track-It
Oversee wide format printing options for the Geo Team
Handle modern conferencing tools and services

Requirements:

Minimum of 5 years of experience in a Desktop Support Analyst role or similar
Strong knowledge of Computer Hardware
Proficiency in Active Directory
Experience with Apple Devices
Knowledge of Backup Technologies
Proficiency in Apple iOS and Apple iPhone
Knowledge of Mitel
Familiarity with Switches

What we offer:

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Additional Information:

Job Posted:

March 21, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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