Desktop Support Analyst, Robert Half

Desktop Support Analyst

Robert Half

Location:

United States, Grinnell, Iowa

Category:

IT - Administration

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

We are seeking a proficient Desktop Support Analyst (ranging from T1-T3 support) to join a team based in Grinnell, Iowa. As a Desktop Support Analyst, your role will involve handling support requests from end-users, conducting initial troubleshooting, and facilitating the resolution of technical issues. This position will require interaction with community-based technical resources, sharing technical problems and solutions with the team, and potential travel to service endpoints when necessary.

Job Responsibility:

Respond to incoming support requests via phone and email, gather pertinent information, and create trouble tickets
Perform initial troubleshooting actions which may include repairing, replacing, and installing equipment
Escalate incidents and ensure ticket resolution
Guide and assist community-based technical resources in resolving a wide range of service issues
Maintain and operate devices, ensuring optimal connectivity and configuration
Participate in quality improvement and skills development activities within the team
Provide support for applications, including Microsoft Office 365 and Android iOS
Utilize tools such as Active Directory and Remote Desktop Support for issue resolution
Offer support for computer hardware related issues
Share identified technical problems and solutions with the Service Support Team

Requirements:

Minimum of 2 years of experience in a similar role such as Desktop Support Analyst
Proficiency in Computer Hardware
Knowledge and experience with Active Directory
Proficiency in Microsoft Office 365
Experience with Android iOS
Experience with Remote Desktop Support
Strong background in Application Support

What we offer:

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Additional Information:

Job Posted:

March 23, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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