Desktop Support Analyst, Robert Half

Desktop Support Analyst

Robert Half

Location:

United States, Belleville

Category:

IT - Administration

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

We are in search of a Desktop Support Analyst to join our team located in Belleville, Michigan. As part of your role, you will be troubleshooting both hardware and software issues, managing user accounts, and providing excellent customer service and end user support. This position provides a unique opportunity for a contract to permanent employment.

Job Responsibility:

Providing end user support and troubleshooting basic network problems
Supporting desktop hardware and software, ensuring optimal operation
Utilizing Active Directory for user and group management
Handling customer inquiries and providing high-quality customer service
Managing and maintaining the ticketing system efficiently
Utilizing Azure and O 365 in daily operations
Implementing backup technologies as part of data protection strategy
Applying configuration management practices for system consistency
Operating and troubleshooting Windows OS issues

Requirements:

Minimum of 2 years of experience working as a Desktop Support Analyst or in a similar role
Proficiency in Active Directory management and operations
Experience with backup technologies for data recovery and preservation
Familiarity with configuration management best practices and tools
Comprehensive understanding of computer hardware and software systems
Proficiency in using Microsoft Azure for cloud service management
Knowledge of O 365 applications and their technical support
Extensive experience in Windows OS support, maintenance, and troubleshooting
Ability to perform basic troubleshooting for computer systems and applications
Skills in basic network troubleshooting to resolve connectivity issues

What we offer:

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Additional Information:

Job Posted:

March 23, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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