Desktop Support Analyst, Robert Half

Desktop Support Analyst

Robert Half

Location:

United States, North, New Jersey

Category:

IT - Administration

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

We are in search of a Desktop Support Analyst to join our team in the telecom services industry, located in North, New Jersey. As a Desktop Support Analyst, you'll be the primary IT contact for our North, NJ office, providing support to office and field staff and assisting the IT team in user and infrastructure support.

Job Responsibility:

Provide comprehensive Level 1 and 2 desktop and software support to staff
Manage user and asset tasks effectively
Monitor work emails even after office hours to respond to any emergencies promptly
Participate actively in global IT projects to ensure seamless execution
Track escalated problems to 3rd party vendors, team leaders, or managers until resolution
Maintain detailed documentation of all procedures and infrastructure
Utilize skills in Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, and Configuration Management effectively to perform daily tasks
Provide support via e-mail, phone, and in-person, escalating issues when necessary

Requirements:

Understanding of Computer Hardware
Experience with Dell Technologies
Proficiency in Active Directory management
Familiarity with Apple Devices
Experience in Backup Technologies
Knowledge of Configuration Management

What we offer:

medical
vision
dental
life and disability insurance
401(k) plan

Additional Information:

Job Posted:

March 23, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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