Desktop Support Engineer, Robert Half

Robert Half

Location:

United States, Delray Beach

Category:

IT - Administration

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

We are offering a permanent employment opportunity for a Desktop Support Engineer in Delray Beach, FL. As a Desktop Support Engineer, you will be expected to provide comprehensive technical support for desktops, mobile devices, and office software, as well as managing customer inquiries and maintaining accurate records in the detail oriented services industry.

Job Responsibility:

Administer customer credit applications precisely and promptly
Keep up-to-date customer credit records
Manage customer accounts and execute necessary actions
Provide 1st, 2nd, and 3rd level support for desktop and enterprise applications, as well as local/networking printing, email, connectivity, remote access, and hardware issues
Troubleshoot and replace laptop, PC, and mobile devices
Perform hardware upgrades, hardware disposal, loaner program, asset inventory, software inventory, remote imaging, new employee setup, termination, relocation, remote and automated updates, and remote support
Set up, maintain, and troubleshoot Apple iPad tablets and iPhones
Participate in IT Support queue resulting in assigning and prioritizing open issues
Perform desktop computer, laptop, and mobile device updates
Build, deploy, and image new workstations (desktops & laptops)
Set up and configure printers, scanners, and other peripherals
Maintain working knowledge of current communications devices and protocol
Manage VOIP/PBX telephony systems
Handle inventory management responsibilities
Understand Firewall Basics - manage ISP outages and oversee small vendor management with Service Providers
Knowledge of basics firewalls, switches, APs
Comprehend the difference between Static vs DHCP, POE vs Non-POE
Understand Security Basics (Antivirus)
Proficiency in Android Development, with the ability to troubleshoot and resolve issues in a timely manner
Expertise in Cisco Technologies, including knowledge of networking protocols and infrastructure
Strong understanding of Citrix Technologies, with the capacity to manage and maintain Citrix servers
Familiarity with Computer Hardware, with the ability to diagnose and repair hardware issues
Experience with Dell Technologies, including server and storage solutions
Proficiency in Active Directory, with the ability to manage users, groups, and permissions
Experience in handling Apple Devices, including troubleshooting and resolving device issues
Knowledge of Backup Technologies, with the ability to plan, implement, and manage backup solutions
Experience in Configuration Management, with the ability to maintain and update system configurations

Requirements:

Administer customer credit applications precisely and promptly
Keep up-to-date customer credit records
Manage customer accounts and execute necessary actions
Provide 1st, 2nd, and 3rd level support for desktop and enterprise applications, as well as local/networking printing, email, connectivity, remote access, and hardware issues
Troubleshoot and replace laptop, PC, and mobile devices
Perform hardware upgrades, hardware disposal, loaner program, asset inventory, software inventory, remote imaging, new employee setup, termination, relocation, remote and automated updates, and remote support
Set up, maintain, and troubleshoot Apple iPad tablets and iPhones
Participate in IT Support queue resulting in assigning and prioritizing open issues
Perform desktop computer, laptop, and mobile device updates
Build, deploy, and image new workstations (desktops & laptops)
Set up and configure printers, scanners, and other peripherals
Maintain working knowledge of current communications devices and protocol
Manage VOIP/PBX telephony systems
Handle inventory management responsibilities
Understand Firewall Basics - manage ISP outages and oversee small vendor management with Service Providers
Knowledge of basics firewalls, switches, APs
Comprehend the difference between Static vs DHCP, POE vs Non-POE
Understand Security Basics (Antivirus)
Proficiency in Android Development, with the ability to troubleshoot and resolve issues in a timely manner
Expertise in Cisco Technologies, including knowledge of networking protocols and infrastructure
Strong understanding of Citrix Technologies, with the capacity to manage and maintain Citrix servers
Familiarity with Computer Hardware, with the ability to diagnose and repair hardware issues
Experience with Dell Technologies, including server and storage solutions
Proficiency in Active Directory, with the ability to manage users, groups, and permissions
Experience in handling Apple Devices, including troubleshooting and resolving device issues
Knowledge of Backup Technologies, with the ability to plan, implement, and manage backup solutions
Experience in Configuration Management, with the ability to maintain and update system configurations

What we offer:

medical
vision
dental
life and disability insurance
401(k) or deferred compensation plan (if eligible)
paid time off for vacation, personal needs, and sick time
paid holidays

Additional Information:

Job Posted:

March 25, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Desktop Support Engineer