Desktop Support Specialist, Robert Half

Desktop Support Specialist

Robert Half

Location:

United States, Miami

Category:

IT - Administration

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

We are seeking a Desktop Support Specialist to provide hands-on technical support for end-users, troubleshoot hardware and software issues, and maintain IT infrastructure. The ideal candidate will have strong problem-solving skills and a customer-focused approach to resolving technical challenges efficiently.

Job Responsibility:

Provide onsite and remote support for desktops, laptops, printers, and other peripherals
Troubleshoot and resolve hardware, software, and network connectivity issues
Install, configure, and update Windows/macOS operating systems and applications
Manage Active Directory accounts, group policies, and user permissions
Support email systems (Microsoft Outlook, Office 365, or Google Workspace)
Assist with VPN and remote access issues for employees working remotely
Perform software installations, updates, and patches
Maintain and troubleshoot SCCM, imaging, and deployment processes
Set up and configure new user workstations and IT equipment
Document issues, solutions, and IT procedures in the ticketing system
Collaborate with other IT teams to escalate and resolve complex issues
Provide basic training to users on IT best practices and security policies

Requirements:

Associate's or Bachelor's degree in IT, Computer Science, or a related field (or equivalent experience)
2+ years of desktop support, IT helpdesk, or technical support experience
Strong knowledge of Windows and macOS environments
Experience with Active Directory, Group Policy, and user account management
Familiarity with Microsoft Office 365, Outlook, and email troubleshooting
Basic networking knowledge (TCP/IP, DNS, DHCP, VPN)
Experience with SCCM, imaging, and software deployment tools is a plus
Excellent communication and customer service skills
Ability to multitask and work in a fast-paced environment

Nice to have:

Experience with SCCM, imaging, and software deployment tools

What we offer:

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Additional Information:

Job Posted:

March 21, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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