Desktop Support Technician, CVS Health

Desktop Support Technician

CVS Health

Location:

United States, Farmers Branch

Category:

IT - Administration

Contract Type:

Employment contract

Salary:

18.50 - 35.29 USD / Hour

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Job Description:

This position is responsible for providing deskside and remote support to visiting CVS and Signify Health’s internal users. Responsibilities include managing inventory, providing support for end users, maintaining conference rooms, assisting with deployments, and serving as an escalation point for technical issues.

Job Responsibility:

Provides day-to-day support for end users desktop issues (hardware/software) and escalation path for Service Desk issues
Responds to and resolves tickets in the Jira queue
Keeps tickets up to date ensuring customer is updated on progress
Creates and updates SOP and knowledge base articles
Checks and maintains conference rooms to ensure they are working properly
Manages local office inventory
Assists with deployments using an MDM solution
Assists in imaging process and provisioning of applications
Assists infrastructure and tools teams with projects as needed

Requirements:

Associate’s degree in computer related field or equivalent experience
3+ years successful work in IT Support (Desktop, In Person Support Required)
Experience with application installations and management
Prior experience with both phone and desk side support
Experience with Cloud, SaaS, or other Web-based technologies
Windows 10/11, MacOS, OKTA and Active Directory account management (required)

What we offer:

Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
Wellness screenings
Tobacco cessation and weight management programs
Confidential counseling
Financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:

March 19, 2025

Expiration:

June 27, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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