Desktop Support Technician, Robert Half

Desktop Support Technician

Robert Half

Location:

United States, Coupeville - Whidbey Island, Washington

Category:

IT - Administration

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

Robert Half Technology is seeking a skilled Desktop Support Technician to provide on-site technical support for an imaging project for a client in the healthcare industry. This role involves working directly with end users to ensure seamless device setup, application configuration, and proper system functionality.

Job Responsibility:

Provide on-site support for an imaging project, ensuring proper device setup and functionality
Collect, refresh, and return devices to departments after imaging or replacement
Follow a configuration sheet to correctly set up new devices, including configuring default printers and ensuring proper functionality, migrating bookmarks and verifying application access, ensuring VPN connectivity and user access, reminding users to enable and use Multi-Factor Authentication (MFA)
Assist users with password-related issues and reintegrate credentials into Chrome and Edge
Maintain knowledge of required configurations and software for user devices
Provide break-fix support, troubleshooting hardware and software issues
Deliver exceptional customer service, acting as a trusted IT resource for end users

Requirements:

2-6 years of IT support experience/deployment support at a mid-to-senior level
Valid drivers license and reliable vehicle
Expertise in Windows 10/11 environments
Hands-on experience with imaging/reimaging and break-fix support
Previous experience in deployment projects (Windows 11 migrations, life-cycle refresh, etc.)
Certifications: CompTIA A+, CCNA, Security+, etc.

Nice to have:

Experience with ManageEngine or similar IT management tools

What we offer:

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:

March 24, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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