Desktop Support, Robert Half

Desktop Support

Robert Half

Location:

United States, Memphis, TN

Category:

IT - Administration

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

Robert Half is seeking a Desktop Support professional to provide technical support in a warehouse environment, ensuring minimal downtime of critical systems and assisting with IT-related issues.

Job Responsibility:

Provide desktop and user support for warehouse employees, resolving technical issues related to Windows-based computers, printers, and mobile devices
Troubleshoot and repair RF scanners, barcode printers, and handheld mobile devices used in the distribution center
Install, configure, and maintain warehouse workstations, thin clients, and peripheral devices
Support and maintain warehouse management systems (WMS) and related applications
Respond to and track help desk tickets, ensuring timely resolution of user issues
Assist with network troubleshooting, including wired and wireless connectivity in the facility
Perform routine maintenance and software updates for desktop systems and RF scanning equipment
Collaborate with IT team members to deploy new hardware and software solutions
Provide training and guidance to end-users on basic troubleshooting and best practices
Ensure all IT assets are properly documented and inventoried
Work closely with warehouse operations teams to ensure minimal downtime of critical systems
Follow IT security policies and procedures to protect company systems and data

Requirements:

Associate or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
2+ years of experience in desktop support or IT help desk roles, preferably in a distribution or warehouse environment
Strong troubleshooting skills for Windows OS, Microsoft Office, and warehouse-related applications
Hands-on experience with RF scanners, barcode printers, and handheld devices (e.g., Zebra, Honeywell, or similar brands)
Basic knowledge of networking concepts (TCP/IP, Wi-Fi, VLANs, DHCP)
Experience with Active Directory, user account management, and Group Policy
Familiarity with ticketing systems and ITSM best practices
Excellent communication and problem-solving skills
Ability to work independently and in a team-oriented environment
Strong organizational skills and attention to detail
Ability to lift up to 50 lbs and move IT equipment as needed

Nice to have:

Experience with warehouse management systems (WMS) and inventory control software
Certifications such as CompTIA A+, Network+, or Microsoft certifications
Previous experience supporting 24/7 warehouse or manufacturing environments

What we offer:

medical
vision
dental
life and disability insurance
401(k) plan

Additional Information:

Job Posted:

March 24, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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