Digital Program Director, Marriott Bonvoy

Marriott Bonvoy

Location:

United States, Bethesda

Category:

IT - Administration

Contract Type:

Employment contract

Salary:

60.38 - 96.15 USD / Hour

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Job Description:

The Digital Program Director will drive and shepherd the Digital delivery efforts for new cross-functional initiatives that enable Marriott to achieve its goals and become the 'World’s Favorite Travel Company.' Responsibilities include partnering with Digital teams to plan, deliver, and support cross-functional initiatives and experiences, managing multiple efforts related to launching projects in a fast-paced environment, and overseeing delivery across Business and Enterprise Product and Platform teams.

Job Responsibility:

Champions the effort to understand how digital experiences and capabilities can deliver value against Marriott’s enterprise and digital goals
Work with partners and stakeholders to understand business needs, constraints, and convert into relevant digital requirements
Organize and align across all digital teams to scope, plan, sequence, manage and support approved cross-channel initiatives (projects, programs)
Collaborates with product teams to identify and capture requirements for the end-to-end user experience as part of initiative scope
Communicate and champion customer experience considerations to business and enterprise technology partners
Partners with data and analytics team to understand the value and business outcomes are defined
Participates in Digital agile ceremonies to collaborate with team on prioritization and backlog management
Leads and/or participates in cross-functional forums for the oversight and management of cross-channel efforts in Digital
Manage initiative budgets and forecasts to ensure on time and on-budget delivery
Manages scope, timeline, budget and stakeholders from planning through delivery
Interviews and hires employees as needed
Ensures employees are treated fairly and equitably
Ensures that regular, ongoing communication is happening in department
Fosters employee commitment to providing excellent service
Participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees
Incorporates customer satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results
Sets goals and expectations for direct reports using the performance review process and holds staff accountable for performance goals
Solicits employee feedback
Utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns
Ensures policies are administered fairly and consistently
Conducts annual performance appraisal with direct reports
Champions change ensures brand and regional business initiatives are implemented
Communicates follow-up actions to team as necessary

Requirements:

8+ years’ experience in digital project/program management and/or product development and delivery, demonstrating a pattern of exceptional performance
Demonstrated ability to deliver results under difficult conditions, particularly when faced with complexity and ambiguity
4-year degree (BA/BS) from an accredited university in a digital/technical field, business administration or hospitality management, or equivalent experience
Experience leading with Agile development methodologies and participating in backlog refinement and sprint planning
Experience establishing and managing initiatives, epics, and underlying stories, tasks, etc. in Jira
Proven ability to lead and work with cross-functional teams in support of business priorities

What we offer:

Medical insurance
Dental insurance
Vision insurance
Health care flexible spending account
Dependent care flexible spending account
Life insurance
Disability insurance
Accident insurance
Adoption expense reimbursements
Paid parental leave
401(k) plan
Stock purchase plan
Discounts at Marriott properties
Commuter benefits
Employee assistance plan
Childcare discounts

Additional Information:

Job Posted:

March 21, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Digital Program Director