Director - Business Resilience, Marriott Bonvoy

Marriott Bonvoy

Location:

United States, Marriott International HQ

Category:

Finance

Contract Type:

Employment contract

Salary:

125600.00 - 172900.00 USD / Year

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Job Description:

The Business Resilience department has overall accountability for ensuring that the organization is prepared to respond to disruptive events with effective crisis management and operational resilience plans to support business continuance. The vision of this department is to guide collaborative plans, partnerships, and strategies as vehicles navigating Marriott through disruptions with confidence.

Job Responsibility:

Ensure the respective CBS will have their end-to-end services appropriately mapped and updated
Partner with the CBS leader and the Global Technology liaison to identify critical applications dependencies which contribute towards the CBS
Assist with the identification of maximum allowable downtimes and potential gaps or risks to the CBS
Assist the CBS leader with documenting resilience plans as necessary
Supervise the completion of the annual, integrated, above-property/corporate business impact analysis for the CBS areas
Evaluate business process descriptions and operational resilience plans for quality
Assist in the review and evaluation of resilience plans and procedures
Ensure that operational resilience plan roles are addressed as necessary in alignment with per policy (MIP-30) and related standards
Implement effective working relationships with CBS leaders and support the documentation of operational resilience plans
Educate end-users, managers, and support team members about the need to develop strong, coordinated operational resilience plans
Strive to ensure that related plans and similar but geographically disparate dependent plans are viewed and completed appropriately and consistently based on their perceived risk
Train plan owners, approvers, and resilience coordinators and provide on-going support as required
Monitor and report on the preparedness of CBS with regular engagement across senior roles within the organization such as discipline leaders, steering committees, and executive leadership
Guide the design and facilitate annual exercising of corporate business resilience plans per policy (MIP-30) and related standards
Ensure an effective working relationship with the global technology liaison and other IT teams and leaders to identify recovery gaps, set recovery time objectives and convey business needs and expectations
Maintain communication with the Disaster Recovery representative, to obtain knowledge of new applications being introduced into the Marriott computing environment and specifically to their CBS groups, and work with them to ensure that these new applications are integrated as business process dependencies and their impacts are recorded
Mentor more junior members of the Business Resilience Office
Represent the Business Resilience Office on occasion as an Alternate for the Head of Global Business Resilience
On an as-needed basis support the management of real events (incidents, crises etc.) and facilitate cross functional resilience response activities
Support the Head of Global Business Resilience in aligning all resilience initiatives and goals with the goals of the organization and IT capabilities
Complete other duties as assigned

Requirements:

At least seven years of experience on an enterprise Business Continuity or Disaster Recovery team
Bachelor’s degree required
Certified planner preferred
Knowledge of current operational resilience planning techniques and technologies
Knowledge of The Fusion Framework tool and/or Salesforce based applications highly desirable
Working knowledge of data processing and data/voice telecommunications preferred
Proficient with Microsoft Office software

Nice to have:

Ability to work outside normal office hours (nights and weekends) during crises or business interruptions
Limited travel may be required (less than 10%)
Contact with relevant professional organizations is encouraged

What we offer:

Bonus program
Comprehensive health care benefits
401(k) plan with up to 5% company match
Employee stock purchase plan at 15% discount
Accrued paid time off (including sick leave where applicable)
Life insurance
Group disability insurance
Travel discounts
Adoption assistance
Paid parental leave
Health savings account (except for positions based out of or performed in Hawaii)
Flexible spending accounts
Tuition assistance
Pre-tax commuter benefits
Other life and work wellness benefits
May include other incentives such as stock awards and deferred compensation plans

Additional Information:

Job Posted:

March 22, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Director - Business Resilience