Director, Digital Channels Technology, Circle K

Director, Digital Channels Technology

Circle K

Location:

United States of America, Charlotte

Category:

IT - Software Development

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

Circle K is seeking a Director, Digital Channels Technology to lead their mobile tech strategy and digital channel offerings, collaborating with stakeholders to transform the customer journey while managing technology solutions, roadmaps, and high-performing teams.

Job Responsibility:

Must be obsessed with delivering results, thinking big and ‘finding a way,’ and have an external awareness and curiosity to innovate and disrupt
Accountable for overall success of the mobile tech channels (global mobile app, web, In Store digital boards, digital commerce storefronts (DXP and Custom), chatbot, subscription apps (e.g. carwash), to deliver the business objectives
Creates and maintains product roadmap. Is a trusted advisor for the VP of Customer Experience and other functional stakeholders on how to deliver on the vision and strategy for the domain
Creates and maintains Dependency map, understands the applications and integrations involved in delivering on the full loyalty experience
Ensuring cost optimal solutions with low TCO, forecasting and cost management, including aligning with necessary stakeholders in business and other IT departments
Collaborates with Product Owner, Product Lead and Application teams to define the domain backlog and feature priority
Coordinates multiple teams (agile and waterfall) to release the defined product(s)
Removes Product Level Blockers (e.g. dependency between teams)
Lead, manage and develop team a high performing team
Define Releases and Program Increments

Requirements:

Bachelor’s Degree in Computer Science or comparable focus
5 years or more of experience implementing and evolving Mobile Applications, Commerce Storefronts, Web App, Micro-sites, Conversational Engines, Web Sites, Retail Digital Boards, Advertising Platforms, Content Management Systems, Digital Experience Platforms, Digital Asset Management, Recommendation Engines, Promotion Engines, Personalization engines, Search Engines, Tracking & Analytics, AB Testing, SEO and SEM in 30B+ Market Capital retailers
Strong understanding on how Digital Channels connects with the MarTech and MarCom technology stacks
Experience in partnering with Marketing teams on definitions, evolution and building road maps, identifying Personas, elaborating user experience, elaborating empathy canvas, and elaborating customer journey maps in 30B+ Market Capital retailers in global deployments
An ideal candidate should have technology design, delivery, and production support expertise for large-scale Omni-channel technology teams
Software delivery leveraging agile and lean practices at scale
Experience in developing capabilities consuming APIs, and micro services
Good understanding of Cloud, AI/ML, Robotics, AR/VR and other emerging technology
Proven track record to partner with multiple stakeholders and partners to build an innovative and collaborative team
Experience formulating vision and strategy to transform, simplify and modernize the implementation of customer-facing capabilities
Experience developing a business case to justify IT investments
Experience managing technology capital and expense budgets
Experience with evaluation, recommendation and procurement of IT assets and solutions
Project Management experience, including estimating and forecasting, budget, and financial management as well as resource management
Prior Vendor Management responsibility and expertise

Additional Information:

Job Posted:

March 23, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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