Director of Caregiver Services, Robert Half

Director of Caregiver Services

Robert Half

Location:

United States, Brooklyn

Category:

Health and Beauty

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

The Director of Caregiver Services is a key leadership role and will be responsible for overseeing the recruitment, training, retention, and overall management of caregivers. This individual ensures the highest standards of care are provided to clients while fostering a supportive and engaging environment for caregiving staff. The ideal candidate will have a deep understanding of home healthcare operations, strong leadership skills, and a passion for improving the lives of clients and caregivers alike.

Job Responsibility:

Develop and implement strategies to attract and retain top-quality caregivers
Foster relationships with schools, community organizations, and industry groups to build a robust pipeline of talent
Monitor and improve caregiver satisfaction and engagement through regular feedback and support initiatives
Design, implement, and oversee comprehensive training programs for new and existing caregivers, focusing on skills development, compliance, and client care
Ensure caregivers meet all state and federal requirements, including certifications and continuing education
Create career development pathways to promote professional growth and advancement within the organization
Collaborate with other departments to align caregiver operations with company goals and client needs
Develop and maintain policies and procedures to ensure consistency, quality, and compliance across caregiver services
Manage caregiver scheduling and assignments, ensuring optimal coverage and workload distribution
Act as a liaison between caregivers, clients, and their families to address concerns and ensure satisfaction with services provided
Work closely with case managers to match caregivers with clients based on skills, preferences, and needs
Monitor and evaluate caregiver performance, providing constructive feedback and recognition for exceptional work
Implement quality assurance programs to maintain high standards of care and compliance
Use data analytics to assess trends, identify areas for improvement, and drive strategic initiatives

Requirements:

Bachelor’s degree in healthcare administration, social work, or a related field (Master’s degree preferred)
Minimum of 5-7 years of experience in home healthcare or a related industry, with at least 3 years in a leadership role
In-depth knowledge of caregiver operations, compliance requirements, and best practices
Exceptional leadership, communication, and interpersonal skills
Strong problem-solving and decision-making abilities
Proficiency in caregiver management software and Microsoft Office Suite

What we offer:

medical, vision, dental, and life and disability insurance
eligibility to enroll in company 401(k) plan

Additional Information:

Job Posted:

March 26, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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