Director of Event Operations, Marriott Bonvoy

Marriott Bonvoy

Location:

United States, South Beach

Category:

Hospitality and Tourism

Contract Type:

Employment contract

Salary:

80000.00 - 105000.00 USD / Year

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Job Description:

Manages all event service, banquet and event technology operations and staff on a daily basis. Core area of responsibility is the event operation team, including the Senior Banquet Managers, Banquet Managers, Senior Event Service Managers, Event Service Managers, Event Technology and Operations Managers. Position ensures the highest level of service throughout the event phase. Maximizes revenue opportunities by up-selling during the event phase and maximizes profit by effectively managing costs. The position is responsible for achieving guest and employee satisfaction and for managing the financial performance of the Event Operations Department.

Job Responsibility:

Manages all event service, banquet and event technology operations and staff
Maximizes revenue opportunities by up-selling during the event phase
Maximizes profit by effectively managing costs
Ensures guest and employee satisfaction
Manages the financial performance of the Event Operations Department
Oversees the execution of event logistics for all events
Ensures function space and corresponding heart of the house areas are cleaned and maintained
Ensures furniture and equipment is maintained and inventory levels are kept in accordance to corporate guidelines
Communicates and executes departmental and property emergency procedures
Ensures employees maintain required certification
Assists with implementation and execution of all event related corporate initiatives and promotions
Reviews effectiveness of event operations annually and makes appropriate adjustments
Displays leadership in guest hospitality
Exemplifies excellent customer service
Creates a positive atmosphere for guest relations
Leads execution of activities in Event Operations to support the Event Management strategy
Leads event management/operations meetings
Coordinates the Event Operations members of Event Delivery teams
Works with culinary team to ensure compliance to food handling and sanitation standards
Works with Human Resources to ensure compliance with all applicable laws and regulations
Ensures that regular, ongoing communication is happening in all areas of event operations
Communicates effectively with property departments outside of Event Operations
Maintains a strong working relationship with guests/clients, vendors and competitors
Reviews staffing levels to ensure that guest service and operational needs are met
Works with direct reports to review scheduled events and troubleshoot potential challenges/conflicts
Attends pre-event meetings to understand group needs, set appropriate expectations and gather critical information to communicate to Event Operations Team
Ensures disciplinary procedures and documentation are completed according to Standard Operating Procedures and Local Standard Operating Procedures (SOPs and LSOPs) and support the Peer Review Process

Requirements:

High school diploma or GED
4 years experience in event management, food and beverage, sales and marketing, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
2 years experience in event management, food and beverage, sales and marketing, or related professional area

What we offer:

Bonus program
Comprehensive health care benefits
401(k) plan with up to 5% company match
Employee stock purchase plan at 15% discount
Accrued paid time off (including sick leave where applicable)
Life insurance
Group disability insurance
Travel discounts
Adoption assistance
Paid parental leave
Health savings account (except for positions based out of or performed in Hawaii)
Flexible spending accounts
Tuition assistance
Pre-tax commuter benefits
Other life and work wellness benefits
May include other incentives such as stock awards and deferred compensation plans

Additional Information:

Job Posted:

March 21, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Director of Event Operations