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Manages housekeeping functions and staff on a daily basis to ensure property guest rooms, public space and employee areas are clean and well maintained. Directs and works with team to successfully execute all housekeeping operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.
Job Responsibility:
Manages housekeeping functions and staff on a daily basis
Ensures compliance with all housekeeping policies, standards and procedures
Reviews staffing levels to ensure guest service, operational needs and financial objectives are met
Supervises an effective inspection program for all guestrooms and public space
Participates in departmental meetings and communicates departmental goals
Conducts human resources activities including training, scheduling, and employee recognition
Ensures exceptional customer service and handles guest problems and complaints
Requirements:
High school diploma or GED
3 years experience in housekeeping or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
3 years experience in housekeeping or related professional area
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