• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner
• Works effectively with the Engineering department on guestroom maintenance needs
• Supervises the property general cleaning schedule
• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments
• Inventories stock to ensure adequate supplies
• Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures
• Assists in the ordering of guestroom supplies, cleaning supplies and uniforms
• Supports and supervises an effective inspection program for all guestrooms and public space
• Communicates areas that need attention to staff and follows up to ensure understanding
• Ensures all employees have proper supplies, equipment and uniforms
• Participates in the management of the department’s controllable expenses to achieve or exceed budgeted goals
• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals
• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department
• Responds to and handles guest problems and complaints
• Strives to improve service performance
• Empowers employees to provide excellent customer service
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement
• Participates as needed in the investigation of employee accidents
• Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met
• Ensures employees understand expectations and parameters
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process
• Observes service behaviors of employees and provides feedback to individuals
• Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary
• Participates in the employee performance appraisal process, providing feedback as needed
• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills
• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job
• Participates in employee progressive discipline procedures

• High school diploma or GED
• 2 years experience in the housekeeping or related professional area
• OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
• no work experience required

Training, development, recognition, holistic well-being, true camaraderie with a diverse group of co-workers, luxury environment with a focus on holistic well-being